These can be driven by email and/or SMS - once an order has been received, once a delivery has left the warehouse, when it is en route for delivery, if a delivery is delayed for any reason, etc.Ĭollection notifications: If you are in the service industry - for example automotive repairs - consider sending customers notifications when something is ready for pick-up. Progress reports: The next important step in online ordering is a regular progress report. Reassure paying customers: If your business accepts credit card or Paypal payments online, transaction notifications are a must these days, ideally by email and SMS message. By implementing a two-way SMS service, you could also give them the option to cancel an appointment via 2 way SMS. Reminders: Appointment reminders work both ways - you don't risk no-shows and a customer won't forget. Marketing messages: Make customers feel valued by offering them regular exclusive discounts or telling your database first if you have a sale or offer running. A well-phrased email will make them feel like you've considered their needs. Keep them informed: Plan ahead - if your office is going to be closed or systems down, keep your database in the loop in a timeous manner. Here are ways to build sound relationships by keeping in constant contact with your customers: Automated customer service can save your business a lot of time and money, as long as you keep it personal. But it can also be easier to provide excellent customer service through channels such as online FAQ sections, phone self-help, live chat and SMS notifications - whether automated or on demand.Įverything is automated these days, from booking theater tickets to checking in at the airport, so why not customer service? Of course, speaking to a real human is the ultimate in excellent customer service but with the choice of an automated service and no response at all, being heard is better than radio silence. Put one foot wrong and they take to social media to complain, telling thousands of your misstep. Harder because customers have become more demanding and more vocal with their views. I don’t condone the actions of the person who may be having an affair, but they don’t need a lecture from someone who’s neither a close friend nor family member.Īnyone cheating on their spouse knows the possible implications or results.Īn alternative approach might be to have the co-worker say confidentially to their colleague “I know it’s not my business what you do with your personal life, and I certainly don’t condone what you’re doing, but you might want to be more subtle with your relationship around the office.In today's switched-on world, it can be both harder and easier than ever to provide excellent customer service. Reader: I disagree with your advice that the co-worker speak to the cheater about the pitfalls of his actions. It will pass.įEEDBACK Regarding whether the letter-writer should alert the wife of a co-worker about her husband’s ongoing affair (Nov. What’s most important in a relationship in 2020, is getting through challenges with all the determination, and positivity you can muster. Keep informed and occupied beyond scanning Facebook and other social media that overwhelm with unverified information and others’ personal dissatisfactions. Take advantage of virtual offerings presenting music, dance, plays, art, and join webinars on interesting topics.
RADIO SILENCE IN A RELATIONSHIP PROFESSIONAL
Use this time the best you can - there are many professional counsellors offering their services online and many communities offer mental-health and wellness services.
Living with abuse, for example, demands seeking change and protection of everyone at risk.
RADIO SILENCE IN A RELATIONSHIP HOW TO
How to manage relationships until then? Try not to make major decisions that involve change and upheaval if not necessary. Most science and health experts say that safe vaccines and general compliance will put us on a path back to normal, though they are reluctant to predict a timeline. What to do? Accept that these are unusual times, but that this, too, shall pass. Or, one of you got laid off, while the other’s in an essential service, and you hardly get to see each other in person. Or you rushed to move in together despite not being sure you were compatible.
If you weren’t already committed within the same protective bubble, the lockdown has either made you take risks (if not affecting you, then maybe your grandparents). Meanwhile, COVID-19 has entered our relationships.
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